In the window that opens, make sure you have System Summary highlighted on the left.Type msinfo32 in the dialog box that opens and hit Enter on your keyboard.Hope for your understanding.Ĭould you please specify whether you followed the reinstallation instructions Tania posted above? If the issue persists, could you please send us the following data via : We also apologize for the late answers - during the last few days, an excessive number of requests was circulating. We are sorry to hear that you have such reflections. Next, click Add Photos and add a small folder with images. Activate the software by logging in to your Skylum account.Download the app from the Skylum account once again and try to launch it.Go to Pictures and rename the folder called Luminar Neo Catalog (if you have your Catalog anywhere else, find it and rename it).

to the Documents folder or to the Desktop) Luminar 4, Luminar AI, etc.) and move them to a different location (e.g. In the %appdata% folder, locate the folders of all previous Luminar versions (e.g.

Find the folder “ LuminarNeo” and delete it (it deletes your activation for Luminar Neo too).

Type %appdata% in Search (folder Roaming should open).

Find Luminar there and click (you can also uninstall from the Control Panel).

Go to “Apps and Features” by right click on the Start button.

If it doesn’t work, please try reinstalling the app in the following way: Vincent, thank you for bringing the FB login issue to our attention and for sharing the solution!Īs for the crash on start, could you please try to launch Luminar Neo this way: right-click on the application icon > Run as administrator?

Luminar neo upload24x7